Welcome, this is the accessibility statement of Eckerö Line Oy Ab

This accessibility statement applies to the service www.eckeroline.fi and was prepared on 17 January 2024 and updated on 23 October 2025.

Our goal is to provide our customers with a seamless and accessible shopping experience. We are committed to continuously improving the accessibility of our website and ensuring that it is usable for all users, including those with special needs.

While we are committed to offering the most accessible online shopping experience possible, we acknowledge that there may still be content on our site that does not yet fully meet all accessibility requirements.

Our site partially meets the critical accessibility requirements.

Non-accessible content and its deficiencies

The website contains images, links and images with links that lack an alternative text. Such as, for example, social media icons in the footer, additional hotel images, and hotel filter buttons.

Accessibility requirements that are not met:

• 1.1.1 Non-text content.

Non-accessible content and its deficiencies

There is an instructional video with no audio description on the product category page.

Accessibility requirements that are not met:

• 1.2.5 Audio description (pre-recorded).

Non-accessible content and it's deficiencies

The website has semantic issues, such as missing h1 headings. The fields in forms lack Fieldset or Legend elements. When logging in, Autocomplete is turned off. The site has table-like elements that are not actual tables. There are flaws in the header structures.

The site uses largely a two-column layout and there are a lot of semantic problems, because a screen reader first reads the right-hand column and then the left-hand column.

Accessibility requirements that are not met:

• 1.3.1 Info and relationships.
• 1.3.2 Meaningful sequence.

Non-accessible content and its deficiencies

There are contrast differences in some elements, such as links and hotel names.

Accessibility requirements that are not met:

• 1.4.1 Use of colour.
• 1.4.3 Contrast (minimum).
• 1.4.11 Non-text contrast.
• 1.4.5 Images of text.

Non-accessible content and its deficiencies

There are several name tags that are not descriptive, such as logo with a link, shopping cart. 

Accessibility requirements that are not met:

• 2.4.6 Headings and labels.
• 2.4.7 Focus visible.
• 2.4.4 Link purpose (in context).
• 2.5.3 Label in name.

Non-accessible content and its deficiencies

The forms are missing correction suggestions or they are incomplete. The search field is missing a visible label.

Accessibility requirements that are not met:

• 3.3.2 Labels or instructions.
• 3.3.3 Error suggestions.

• Non-accessible content and its deficiencies

The website has input errors, status messages, and elements that are either not visible to the screen reader or, for example, only have colour to indicate certain status. There were several remarks in the customer journey of the boat trip and the hotel cruise.

Accessibility requirements that are not met:

• 4.1.2 Name, role, value.
• 4.1.3 Status messages.

If you notice any problems with accessibility on the website, please let us know, as the administrator of the site. It may take up to 14 days to receive an answer. If you are not satisfied with the answer or do not receive an answer from us within two weeks, you may file a complaint with the Finnish Transport and Communications Agency Traficom. The agency website has detailed instructions on how to submit a complaint and how the issue will be handled.

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
[email protected]
telephone switchboard 029 534 5000