Our mission is to be the most pleasurable ship on the Tallinn route. We have the best service, the most delicious food and the most versatile entertainment on the Baltic Sea.
Our values are job satisfaction, reliable activity and a forward-looking attitude. We wish the customer to feel unique and welcome and that the customer's travel experience is as easy and smooth as possible. We continuously observe and develop our customer service. In surveys about customer relations indications (Asiakkuusindeksi), Eckerö Line has been the only shipping company among the top ten of Finnish companies, when measuring customer experience.
- The starting point of all service planning is that the customer feels unique and welcome.
- The service goal is a good and positive experience for the customer as well as an open and pleasant atmosphere among both customers and personnel.
- A professional and friendly personnel involved in developing the uniqueness of customer experience.