Terms and Conditions of Travel

GENERAL TERMS AND CONDITIONS FOR TRAVEL

1 Service Provider
2 Applicable Terms and Conditions
3 Booking
4 Prices and Fees; Ticket Delivery
5 Cancellation
6 Age Limits; Travelling Minors
7 Travel Documents and Travel Insurance
8 The Traveller’s Obligations and Responsibilities
9 Medical Conditions, Pregnancy, Persons with Reduced Mobility
10 Vehicles
11 Pets
12 Defects; Delays
13 Complaints
14 Rectifying Defects
15 Price Reduction
16 Compensation
17 Deduction of Compensation Paid under Other Laws
18 Claims for Damages
19 Governing Law and Dispute Resolution

SPECIAL TERMS AND CONDITIONS FOR ROUTE AND CRUISE TRIPS

1 Scope
2 Age Limits
3 Amendments and Cancellations

SPECIAL TERMS AND CONDITIONS FOR PACKAGE TRAVEL

4 Scope
5 Package Travel Contracts and Responsibility for Delivering on Contracts
6 The Traveller’s Right to Cancel the Booking before the Start of the Trip
7 The Traveller’s Right to Cancel Their Booking before the Start of the Trip Due to Changes Made by the Organiser or Conditions at the Destination
8 The Traveller’s Right to Interrupt the Trip and Terminate the Contract During the Trip
9 The Traveller’s Right to Request Changes to the Contract and Transfer the Package to another Traveller
10 Changes to Prices
11 Changes to the Package Travel Contract Introduced by the Organiser
12 The Organiser’s Right to Cancel or Interrupt a Trip
13 Breach of Contract
14 Provision of Alternative Services during a Trip
15 Compensation
16 Booking Errors
17 Contact Details of the Insolvency Protection Organisation

SPECIAL TERMS AND CONDITIONS FOR CONFERENCE AND GROUP TRIPS

1 Scope
2 Payment, Amendments and Cancellations